Purpose
The purpose of this quality-control plan is to define how Skyes Over London Staffing manages staffing intake, candidate screening, assignment readiness, communication, issue resolution, replacements, and performance follow-up.
Account Ownership
Each client account should have a named account owner responsible for communication, job-order updates, escalation, feedback, and follow-up.
Job Order Control
Every assignment should begin with documented role requirements: duties, headcount, location, shift, pay range, start date, required skills, safety requirements, onboarding steps, and supervisor contact.
Candidate Screening
Candidates should be screened for availability, location fit, schedule fit, experience, communication readiness, pay expectations, and role-specific requirements.
Assignment Readiness
Before start, candidates should receive reporting location, contact person, shift details, dress code, required items, attendance expectations, and communication instructions.
Issue Resolution
Issues should be logged, assigned an owner, categorized, and followed until closed. Urgent issues should be escalated to account leadership.
Replacement Process
Replacement obligations depend on the client agreement. When replacement is appropriate, the agency should confirm the issue, update the job order if needed, source replacement candidates, and communicate timeline.
Performance Review
Account feedback should be reviewed to improve job-order quality, sourcing strategy, candidate preparation, and client communication.